This privacy policy sets out how Trewince Farm Holiday Park uses and protects any information that you give Trewince Farm Holiday Park when you use this website.
Trewince Farm Holiday Park is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Trewince Farm Holiday Park may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31st March 2019.
Data Protection Laws
Data protection laws means the Data Protection Act 2018 and EU General Data Protection Regulation (GDPR), and any subsequent, similar or equivalent legislation relating to the protection of personal, including sensitive data. If you want more information about your rights under the GDPR please see the Guidance from the Information Commissioners Office on Individual’s rights under the GDPR.
Our commitment to you
We will treat all your personal information as private and confidential. Other than under the terms
of this privacy policy we will not share any of your information with anyone else.
All personal information is hosted on servers located within the EEA.
We are required to disclose information in the following cases by law.
These are:
- Where we are legally forced to
- Where there is a duty to the public to disclose information
- Where you have given permission to disclose information
- Where we have to protect our interest, including but not restricted to legal advice in the event of litigation.
What we collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
- We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- How long do we keep your information?
Any information we hold about you, whether on our computer system or on paper files, will be treated as private and confidential. We only keep your information as long as we need to, Names and contact details held will be stored indefinitely or until Trewince Farm Holiday Park becomes aware or is informed that the individual or organisation has ceased to be a potential customer.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All personal information is hosted on servers located within the EEA.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please contact us with your request. Please email us at enquiries@trewincefarm-holidaypark.co.uk with “MY INFORMATION” in the subject
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We will take reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
As per GDPR the first request is free of charge but, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you still have any concerns about how we have handled your information or for more information on the Data Protection Act you can visit the Information Commissioner’s Office website https://ico.org.uk/for-the-public or call them on 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
You can also email: casework@ico.org.uk (please include your telephone number) or write to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.